A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare.

At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.

When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Water and coffee are available in our reception area and you may browse our retail area while you wait.

You will normally see a veterinary technician first who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the veterinary technician again to wrap things up, and she/he will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow-up.

Before Your First Appointment
  1. Complete all relevant Patient Forms prior to your first visit.
  2. Assemble and be sure to bring all the proper items with you:
    • Your pet's adoption or purchase records
    • Any existing medical history
    • A list of current medications and supplements
    • Current feeding schedule and the brand of food you use
    • A list of questions you have for your veterinarian
  3. Collect any necessary stool or urine samples if requested.
  4. If you're bringing in your dog, be sure he or she is accustomed to being on a short leash. If you're bringing a cat, be sure to have an appropriate carrier.
  5. Feel free to bring your pet's favorite treats to keep them happy and distracted!

Appointment Policies

​Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.

While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.

“White Rock, Dr. Turner, and her team is phenomenal! We had a rough go with our pet green iguana that required surgery but they handled him beautifully and got him back to being healthy! Their responsiveness, knowledge, and caring manner really put our minds at ease that we had picked the right place to bring Sancho. Thank you to everyone who took care of him and made sure he came out of this health hiccup!”

Jonathan K.